Privacy Policy

1. Introduction

Nuvaxis AI ("Company," "we," "us," or "our") operates the website nuvaxisai.com and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and business name provided when you contact us or sign up for our Services.
• Business Information: Industry, niche, location, website URL, and social media handles provided during account setup.
• Payment Information: Billing details processed securely through Stripe. We do not store full card numbers on our servers.
• Usage Data: Pages visited, time spent, browser type, IP address, and device information collected automatically via cookies and analytics tools.
• Communications: Messages sent through our contact form or email correspondence.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information (receipts, invoices)
• Respond to inquiries and provide customer support
• Send administrative information, updates, and marketing communications (with your consent)
• Personalize your experience on our platform
• Analyze usage trends to improve our Services
• Comply with legal obligations and enforce our Terms of Service

4. SMS and Phone Communications

If you provide your phone number and consent to SMS communications, we may send you:

• Transactional messages (account updates, billing notifications)
• Service-related alerts and notifications
• Promotional messages about Nuvaxis AI offerings (only with explicit opt-in)

Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or contacting us at hello@nuvaxisai.com. For help, reply HELP or contact us directly.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third parties who assist in operating our Services (e.g., Stripe for payments, Supabase for data storage, Vercel for hosting) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Services may not function properly without cookies.

7. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, secure data storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time by contacting us. We will respond within 30 days.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at hello@nuvaxisai.com.

10. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: